PRIVACY POLICY

Brothers Plumbing, Heating & Electric (“Brothers,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request service, or otherwise interact with us.

This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information such as:

Information You Provide

• Name
• Phone number
• Email address
• Service address
• Billing information
• Information about the plumbing, heating, cooling, electrical, or other service you request
• Appointment details
• Information submitted through contact or service request forms
• Communications you send to us
• Information you provide when requesting financing or other services

Please only provide information that is necessary for us to respond to your request or provide the requested service.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage information

We may use cookies and similar technologies to operate, secure, analyze, and improve our website.

2. HOW WE USE YOUR INFORMATION

We may use information we collect to:

• Respond to questions and service requests
• Schedule and manage appointments
• Provide plumbing, heating, cooling, electrical, drain, and other services
• Contact you about your appointment or service
• Provide estimates and service information
• Process payments when applicable
• Provide requested financing information or facilitate financing applications
• Send requested communications
• Provide promotions, offers, and other marketing communications where permitted
• Improve our website, services, and customer experience
• Analyze website traffic and usage
• Protect our website and systems
• Prevent fraud, abuse, or unauthorized activity
• Comply with legal and regulatory requirements

3. PHONE CALLS, TEXT MESSAGES & SMS COMMUNICATIONS

If you provide your phone number and consent to receive text messages, we may use SMS messaging to communicate with you about appointments, service updates, reminders, offers, or other requested communications, depending on the type of consent you provide.

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of marketing text messages by following the instructions included in the applicable message, such as replying STOP where supported.

You may also contact us directly regarding your communication preferences.

Opting out of marketing communications does not necessarily prevent us from sending service-related or transactional messages that are necessary to fulfill a request or appointment.

4. COOKIES & ANALYTICS

Our website may use cookies and similar technologies to remember preferences, understand website usage, measure performance, and improve our services.

We may use analytics services, such as Google Analytics or similar tools, to understand how visitors interact with our website.

Third-party services may collect information according to their own privacy policies and terms.

5. HOW WE SHARE INFORMATION

We may share information with service providers and other third parties when reasonably necessary to operate our business and provide requested services.

These may include providers that assist with:

• Website hosting
• Website analytics
• Appointment scheduling
• Customer communications
• Email and text messaging
• Payment processing
• Financing services
• Customer relationship management
• Advertising and marketing
• Website security
• Technical support

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to legal requests
• Protect our rights or property
• Protect the safety of customers, employees, or others
• Investigate suspected fraud or unauthorized activity
• Support a business transaction such as a merger, acquisition, or sale of assets

We do not sell personal information merely because you visit our website.

6. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to websites or services operated by third parties.

These third parties may have their own privacy policies and terms. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

7. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

8. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain business and transaction records
• Resolve disputes
• Meet contractual obligations
• Comply with legal, tax, accounting, or regulatory requirements
• Prevent fraud and protect our business

The amount of time information is retained may vary depending on the type of information and the reason it was collected.

9. CHILDREN’S PRIVACY

Our website and services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so we can review and address the situation.

10. YOUR PRIVACY CHOICES

Depending on applicable law, you may have certain rights concerning your personal information, which may include rights to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of certain marketing communications
• Request information about how personal information is used or shared

Some requests may be subject to applicable legal exceptions and verification requirements.

11. MARKETING COMMUNICATIONS

You may receive promotional communications from us if you have requested them or provided consent where required.

You may unsubscribe from marketing emails by using the unsubscribe option included in the email.

You may also opt out of marketing text messages using the instructions provided in the applicable message.

You may continue to receive service-related communications necessary to respond to your request or provide services.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after an updated Privacy Policy is posted means that you acknowledge the updated policy.

13. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact Brothers Plumbing, Heating & Electric through the contact information provided on our website.

Phone: (833) 627-6768

Brothers Plumbing, Heating & Electric

Family. Care. Excellence.